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工作学习 / 外语学习 / 请求帮助 assignment: How to pursuade the IT manager to agree for two-day business writing training session for IT staff. Issues: IT help desk's replies are not always timely and instructions are frequently unclear.
-nuanxin(nuanxin);
2012-7-18
(#7663709@0)
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IT manager's points: 1. staff is working flat out. 2. he questioned the need for training 3.He questioned how effective two days of writing training would be.
-nuanxin(nuanxin);
2012-7-18
(#7663712@0)
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Actually, it is questionable that two days training could prepare staff to reply the inquiries in a clear, concise, and timely manner.
-nuanxin(nuanxin);
2012-7-18
(#7663753@0)
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我自己都怀疑这点，怎么说服别人呢。 希望大家帮着想想办法。
-nuanxin(nuanxin);
2012-7-18
(#7663761@0)
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既然是写作文，就要把场景设计为尽量对自己有利。比如，这个培训是专门为 IT help desk设计的短平快班；你的 IT Staff 不是不会写，而是缺少对这个话题的技巧。
-rollor(Rollor 印刷店);
2012-7-18
(#7663985@0)
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好主意！ 多谢! I need to emphasize on "对这个话题的技巧", not regular communication. This way, it won't offend their feelings.
-nuanxin(nuanxin);
2012-7-18
(#7664021@0)
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It will also strike the root of issues. Thanks, Roller. I'll grab your idea.
-nuanxin(nuanxin);
2012-7-18
(#7664047@0)
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看到论坛上你有提供电子版的高中教科书,please pm me, thanks a lot.
-margret(margret);
2012-7-26
(#7680116@0)
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IT helpdesk 为啥要写？不用电话吗？
-geekcode(9527);
2012-7-18
(#7664924@0)
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是用电话，但给的Instruction不清楚，也不及时，导致有人complain，培训可以是Verbal的。但IT主管认为没必要。怎么说服他开始培训他的Staff呢？
-nuanxin(nuanxin);
2012-7-18
(#7665022@0)
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如果是真实的case，不应该先预设解决方案，然后再说服主管，而是应该先分析事实，找出问题，那么解决方案就是顺理成章的。99%培训不是好办法。如果是作文，也是一样的思路，那就捏造事实吧。
-geekcode(9527);
2012-7-18
{834}
(#7665147@0)
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太强了。这里能人真多。鞠躬感谢。好多点，我都会采用。特别是，培训是为他们量身定做的。通过Survey自然把问题提出来，摆事实找差距之后，培训就是solution啦。这个Approach好就好在让他自己得出同样的解决方法。再谢
-nuanxin(nuanxin);
2012-7-18
(#7665266@0)
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没看到这个。这个很好了。我也学习一下。我写的都是想到就说出来，没有仔细的组织。
-c__wang(小丙);
2012-7-18
(#7665297@0)
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我也超级饭这位大侠的Idea。而且逻辑严谨，丝丝入扣。
-nuanxin(nuanxin);
2012-7-18
(#7665336@0)
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嘿嘿，那要小 15-20 年换来的。
-c__wang(小丙);
2012-7-18
(#7665337@0)
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1. If the manpower is adequate? 2. if the staff has the right tools and plateforms. 3. how to prioritize tickets/tasks 4. staff's better time management.
-c__wang(小丙);
2012-7-18
(#7665277@0)
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IT主管不想培训，一个原因就是他们已经全负荷工作了，没时间。 right tools and plateforms 是指技术上的吗？Timemanagement太需要了，但不敢跟牛人们说呀。怎么说才好呢？
-nuanxin(nuanxin);
2012-7-18
(#7665295@0)
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你什么立场啊？
-c__wang(小丙);
2012-7-18
(#7665301@0)
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To Be Trained Or Not To Be， 呵呵，培训是必须滴。我的问题是怎样说服IT主管，还要Watch Out The Tone。
-nuanxin(nuanxin);
2012-7-18
(#7665344@0)
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TONE 呢，可以尽量用 SEEM, APPEAR TO BE, FEEL LIKE, LIKELY 等等的。这样会“软”很多。就这么多了。
-c__wang(小丙);
2012-7-18
(#7665355@0)
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再想了一下，不能提TimeManagement，不然就会分散了注意力，不能Focus，还是Kiss By Kiss， Step by Step 比较容易些。
-nuanxin(nuanxin);
2012-7-18
(#7665356@0)
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KISS BY KISS -- 你可逗笑我了。晚安。
-c__wang(小丙);
2012-7-18
(#7665357@0)
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5. were the questions clear to begin with 6. were staff motivated enough to be proactively and re-active 7. were staff trained and developped often and properly to undertake a variety of tasks/functions.
-c__wang(小丙);
2012-7-18
(#7665284@0)
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技术is not an issue， 问题是他们不能 Reply The Inquiries Clear， Concise， Not in a timely manner。
-nuanxin(nuanxin);
2012-7-18
(#7665307@0)
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你看的 NOT TIMELY 是症状，这不是有原因的嘛。原因有多种，找到根源，才好下药不是？那个 SURVEY 的主意就不错。
-c__wang(小丙);
2012-7-18
(#7665328@0)
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9. what additional values to take this training 10. intelligent investments are not always short-term measureable. 11. IT, being the supporting sole, how to facilitate the organization to advance short-term and for long-term profits as well.
-c__wang(小丙);
2012-7-18
(#7665288@0)
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I'd like to take your Long-term perspective；therefore，they may work more efficiently，instead of working flat out。
-nuanxin(nuanxin);
2012-7-18
(#7665325@0)
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IT 不是主要的生产部门。但是辅助的效率和准确性很重要。怎么能准确，原因很多，最大的可能是人的 TRAINING 不够要 TRAINING，和知识层面差要招好人。我的观察。再有就是 IT MANAGER 的管理方法和技能了。
-c__wang(小丙);
2012-7-18
(#7665330@0)